You can set up Klarna Profiles (Profile ID) and use separate profiles for ’normal POS’ and self-checkout.
It’s also possible to have multiple profiles for different stores. This means that you can have different default usernames and passwords for each store, effectively enabling you to have multiple Klarna ID’s active on one environment.
There are also different regional accounts based on your stores’ location. Therefore, it’s possible to choose the region you’re in, Europe, US or Oceania.
Go to Settings > Klarna.
Here you will be presented with the settings as shown in the image below:
The User Name and Password is always supplied by Klarna, and this is where you will enter the credentials you received from them.
Profile - Choose how to initiate the transaction from the regular POS
Profile - Self Checkout - Choose how to initiate the transaction from your self checkout registers
Store Overrides - This setting enables you to associate a specific Klarna account to a specific store. For instance if you have multiple stores in multiple cities, you might want to have one account for each city or each store. By selecting your Store from the dropdown list and adding the associated credentials you are able to do just that.
Klarna Payment is only possible as a single payment option and it is therefore not possible to split Klarna with other payment types such as cash or card.
You can decide whether to display QR, SMS or Email first. The customer either scans or enters the required information and is then re-directed to the Klarna payment site to complete the transaction.
To perform a return with Klarna, it is important that you perform a return from the original receipt. This means you have to either scan the barcode of the original receipt or search in the POS to find the customers receipt. This is because the return needs to be validated through Klarna. It is also not possible to do a return and a purchase on the same receipt. If the customer wants to return one item and purchase another, these transactions need to be done separately.
When performing a return with Klarna, unlike when you pay with Klarna, there won’t be pop-up dialogue and the return is completed immediately.