If the amount has been drawn on the customer's card without any receipt being produced from Sitoo POS, the purchase has not gone through. A rule of thumb is that a receipt must always be produced for a transaction to be completed.
The money drawn from the customer's card is only reserved and will then be canceled. Contact your card terminal provider for more information.
Verifone: +46 8-566 287 70
Bambora: +46 10-10 66 000
Babs Paylink: +46 8-691 69 00
Adyen: +46 8 - 408 39 298
Nets: +46 8 - 609 92 00
Double check that there is no error on the receipt printer which causes the missing receipt. You can easily see if a receipt is stuck in the print queue. If this has happened, a warning symbol appears in the upper left corner.